Train Station Coffee Shop

iPad EPOS Case Study

Cravin Coffee are a train station coffee shop chain based in Bedfordshire and Hertfordshire. For many years two brothers, frustrated by the confines of their daily work routines, talked and dreamed about setting up and managing their own thriving business. The company provide their own unique brand of coffee along with a wide variety of hot & cold snacks.

Danny and co-owner brother Dean were looking to exchange their existing traditional EPOS system to something that would streamline their business. With the existing supplier moving out of Europe it was important to engage with a local company. Due to the complexity of their business they would need a system to monitor ingredients and stock at granular level along with requirements such as PCI Compliance.

They also needed a company with a good understanding of broadband and internal networks.

Both partners decided to invest in the True POS iPad EPOS solution as they wanted a reliable and intuitive EPOS system, but also wanted to fit in with the stylish look and feel of their cafes.

With space at a premium and customer transaction times needing to be limited, the True POS solution provided a versatile approach with a rotating stand and wireless/LAN functionality to fire the cash drawer and receipt printer.

This allowed the barista to serve multiple users and also enabled a quick receipt and exchange so the end user could grab a coffee and still make their train in the morning rush.

After successfully implementing our solution across all 9 coffee shops, Cravin Coffee came to us with a question about installing a customer facing display (see below). We were able to meet the demands and install the solution with our wireless tablets and mobile stands.

Customers can now see the price of their orders as they are being put through the EPOS system. Cravin Coffee also wanted to reduce the amount of paper they wasted through their receipt printer. With our solution the receipts were disabled and re-directed to email. This also helped build the company's marketing campaign.

Cravin Coffee are now in a position where their business has been streamlined and both partners are able to focus on other areas of the business. 

"I can monitor my sales, stock and cash flow, wherever I am from my mobile. This gives me ultimate flexiblity to run my business."